80% of your future revenue will come from as few as 20% of your existing customers. (Gartner)
Your business spends enormous amounts of time, energy, and capital to attract and win new customers - yet, the average business will loose 25-30% of their customers every year.
This is a BIG problem.
We HELP SOLVE THIS PROBLEM.
Since our founding in 2001, we’ve been developing & field-testing customer engagement strategies that work.
True engagement comes from authentic, consistent participation across the connection channels your customers use. Use these channels as a way to communicate the truth about who you are. Listen hard. Deliver an experience that people can’t help talking about.
RETENTION IMPROVEMENTS AS SMALL AS 5% CAN INCREASE PROFITS BY 25% TO 90%*
*Frederick Reichheld of Bain & Company (inventor of the Net Promoter Score)
Upgrades, new product launches, win-backs, sales, proactive retention.
+ CUSTOMER CARE
Help desk, billing support, installation follow-up, sales order fulfillment.
= CUSTOMER RETENTION
The careful timing and execution of growth and care functions increases retention.