In today’s exponentially competitive markets great customer engagement is a prerequisite to survival.
When we opened our doors in 2001 there we're relatively few channels available for companies to communicate with their customers or potential customers. Today we live in a multichannel world where everyone with a smartphone or computer is connected to hundreds, thousands, even millions of people. This connectivity places your product or service into an exponentially competitive market. Your customers simply expect a better experience for their loyalty.
We've built our business to focus on engaging customers and prospective customers in acquisition and retention efforts -- often dealing with at-risk customer groups using strategies we've developed after years of trial and error. The results have been measurable improvement in retention, reduction in unnecessary service appointments, smoother customer on-boarding, and an improved likelihood of upgrading households with additional services.
In the 18 years we’ve been serving our clients, marketplace complexity has increased exponentially, but our core principle has stayed the same: Great customer engagement makes all the difference.