THE AVERAGE BUSINESS CHURNS 25-30% OF ITS CUSTOMERS A YEAR

A wireline provider with a modest customer base of 5 million users and monthly churn rate between 2-2.5% means an estimated 1.3m customers or $2b in revenue lost every year.

 

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we’re constantly field-testing strategies that

measurably improve customer retention.

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1.assess

Pinpoint customer lifecycle vulnerabilities.

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2. Test

Test possible solutions.

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3. evaluate

Evaluate results.

*as noted by Frederick Reichheld of Bain & Company (inventor of the Net Promoter Score)

Customer Retention is your biggest revenue driver (KPMG).

 

CASE STUDIES. THREE EXAMPLES:

 

A 50% increase in Direct Sales installation completion rates.

Using Advanced Voice Analytics to increase customer retention.

At home services increased by 35% using this technique.

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1. CUSTOMER LIFECYCLE ASSESSMENT

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2. CUSTOMIZED PROJECT TEST

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3. EVALUATE RESULTS

here’s how we work. Three steps.

The initial Assessment is free.