THE AVERAGE BUSINESS CHURNS 25-30% OF ITS CUSTOMERS A YEAR
A wireline provider has a modest customer base of 5 million users with a monthly churn rate between 2-2.5% that means an estimated 1.3m customers or $2b in revenue is lost every year.
we’re constantly developing & field-testing engagement strategies that measurably improve customer retention.
here’s how we work:
We do a “Risk-Assessment” to find your customer lifecycle vulnerabilities.
We perform test launches on different points of your customer lifecycle.
Evaluate results for maximum impact. Repeat the process.