THE AVERAGE BUSINESS CHURNS 25-30% OF ITS CUSTOMERS A YEAR

A wireline provider has a modest customer base of 5 million users with a monthly churn rate between 2-2.5% that means an estimated 1.3m customers or $2b in revenue is lost every year.

 

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we’re constantly developing & field-testing engagement strategies that measurably improve customer retention.

here’s how we work:

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1.assess

We do a “Risk-Assessment” to find your customer lifecycle vulnerabilities.

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2. Test

We perform test launches on different points of your customer lifecycle.

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3. evaluate

Evaluate results for maximum impact. Repeat the process.

*as noted by Frederick Reichheld of Bain & Company (inventor of the Net Promoter Score)

Customer Retention is your biggest revenue driver (KPMG).

 

CASE STUDIES. THREE EXAMPLES:

 

A 50% increase in Direct Sales installation completion rates.

Using Advanced Voice Analytics to increase customer retention.

At home services increased by 35% using this technique.

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1. CUSTOMER LIFECYCLE ASSESSMENT

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2. CUSTOMIZED PROJECT TEST

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3. EVALUATE RESULTS

here’s how we work. Three steps.

The initial Assessment is free.