Stick this close to your customers. We’ll do the work.

  1. We connect with your customers.

    2. We listen and provide solutions.

    3. your company grows.

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CUSTOMER GROWTH

Upgrades, new product launches, win-backs, sales, proactive retention.

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+ CUSTOMER CARE

Help desk, billing support, DSOE, service follow-up, sales order fulfillment.

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= CUSTOMER RETENTION

The careful timing and execution of growth and care functions increases retention.

*as noted by Frederick Reichheld of Bain & Company (inventor of the Net Promoter Score)

Customer Retention is your biggest revenue driver (KPMG).

 

CASE STUDIES. THREE EXAMPLES:

 

A 50% increase in Direct Sales installation completion rates.

Using Advanced Voice Analytics to increase customer retention.

At home services increased by 35% using this technique.

After a short consultation to see if we’re right for each other, here’s the next three steps:

 
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1. CUSTOMER LIFECYCLE ASSESSMENT

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2. CUSTOMIZED PROJECT TEST

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3. EVALUATE RESULTS