THE AVERAGE BUSINESS CHURNS 25-30% OF ITS CUSTOMERS A YEAR
A wireline provider with a modest customer base of 5 million users and monthly churn rate between 2-2.5% means an estimated 1.3m customers or $2b in revenue lost every year.
we’re constantly field-testing strategies that
measurably improve customer retention.
Pinpoint customer lifecycle vulnerabilities.
Test possible solutions.